Customers

New 'gender neutral' insurance rules now in force

Insurers are no longer able to take gender into account when calculating insurance premiums, after new European rules came into force today.

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Traditional communication tops list for customer service

Telephone and email are the preferred methods of communication for customers when it comes to customer service queries with businesses, research from technology consultancy Portal has found.

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Businesses urged to include disabled customers

SMEs are being urged to harness the £80 billion potential spending power of disabled people in the UK by ensuring that their goods and services are accessible to all.

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Will writing and estate administration should be regulated, says advisory group

Providers of Will-writing and estate administration services should be regulated, the Legal Services Board (LSB) has said, after research found an inadequate standard of Will administration and safekeeping of consumer's money.

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HMRC apologises for slip in contact centre service

HMRC has apologised after callers were unable to get through to call centres in the days following the Easter weekend, blaming 'extremely high levels of calls' from taxpayers.

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Consumer confidence on the up

Consumer confidence in the UK rose in January, according to the Consumer Confidence Index Score from GfK NOP.

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Employers advised to prepare for new agency worker rules

Employers are being offered advice on how best to deal with the new temporary worker regulations that are due to come into force next year.

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SMEs urged to tackle problem of late payment

Too many smaller firms are failing to safeguard themselves against the problems posed by late payments.

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Increasing VAT could 'hit' the recovery

Pushing up the rate of VAT in order to tackle the budget deficit could have a detrimental impact on the economic recovery, a new study has claimed.

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